Chapter 14 Writing E-mail, Memos, and Proposals

  • Keep your messages short, sweet and to the point.
  • Emails can be overwhelming using wikis, text messages, RSS, and applications such as Twitter to reduce the flow.
  • Email is low cost but it is not substitutable for a replacement for personal one on one communication.
  • Email is less formal than a letter but more formal than a telephone call.
  • Business letters are personalized communication that should be well organized, concise, and to the point. They prevent misunderstanding and provide a record of an agreement or a transaction.
  • Proposals must follow a logical, well organized format. Prepared to convince management to make a decision about a contract or approve money and resources for a project.
  • A position paper or “white paper” gives the organization’s perspective on a particular trend or industry. Should begin with an executive summary or an overview so people can read the highlights in a few seconds.
  • Memos should be one page or less and state the key message immediately
    • Date
    • To
    • From
    • Subject
    • Message
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April 20, 2010. Reading Notes.

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